# Digital Patient Communication Platform ##### Helping healthcare organizations reach patients like never before. ## How Can We Help? ##### Our digital, text-based virtual agents empower health systems to do more with less. #### Engagement for Everyone We engage all of your patient population using readily available mobile channels and easy-to-follow prompts. #### Real-Time Integration Our cloud-based platform enables you to leverage your data to automate any patient communication workflow. #### Two-Way Communication We digitize your communications in a uniquely personalized manner using two-way texts, emails and IVR calls. #### Innovative Flexibility Our platform’s use cases are highly configurable and can either be fully or partially automated – we’re flexible. ## Explore Our Platform’s Use Cases ##### Secure, scalable and HIPAA-compliant communication workflows with no app downloads or portal logins required. ##### Interactive Messaging Digitize patient conversations using a multichannel approach designed for the way people use their phones today. - Delivers personalized, two-way SMS texting, emails and IVR phone calls - Provides customized blast messaging for on-demand patient communications - Highly configurable and can easily integrate with other EHR applications to feed data back and forth ##### Workflow Automation Radically improve patient journeys by speeding up manual processes and reducing variability in customer service. - Performs rule-based workflow tasks that provide your patients with instant access to an unlimited range of concierge services - Assists your staff by automating repetitive tasks, eliminating manual errors and managing workflow handoffs between different teams - Streamlines operations by connecting patient access, customer service and marketing workflows through a single platform - Enables providers to get the most out of EHR investments by using your existing data to make many complicated decisions simultaneously ##### Referral Management Convert new or existing patient referrals to scheduled appointments without making outbound calls. - Expedites scheduling of referrals and orders by automating the majority of outreach coordination activities - Utilizes a multichannel contact approach that prompts patients to schedule their appointment - Consolidates referral scheduling activities into a single workflow, and automates delivery of status updates back into the EHR system ##### Patient Feedback Collect valuable consumer insights and drive service recovery in real time with short mobile ratings. - Facilitates an easier, faster way for patients to provide timely feedback with 4x higher response rates than traditional methods - Delivers immediate insight into actionable opportunities to perform service recovery and grow patient loyalty - Provides details on what patients loved about their experience as well as the ability to post feedback to online review sites ##### Appointment Autofill Keep provider schedules full by automatically backfilling cancelled or rescheduled appointments in real time. - Expedites appointment wait times by enabling scheduled patients to add themselves to a waitlist - Automatically gets waitlist patients in for an appointment as quickly as possible at times that are convenient for them - Intelligent digital workflow process that will automatically interpret and apply your scheduling template rules ##### Appointment Reminders Reduce no-shows and gaps in patient care while also minimizing clinical workflow interruptions. - Delivers customized appointment reminders with easy cancellation or confirmation, plus rescheduling capabilities - Automates delivery of appointment status updates back into the EHR system in real time - Increases awareness of telehealth availability for patients needing to cancel or reschedule their in-person visit ##### Appointment Transportation Help patients get to their next appointment on time using ride-sharing transportation reminders. - Allows providers to easily initiate rides-haring transportation services for their patients - Identifies scheduled patients that will require non-emergency medical transportation to their upcoming appointment - Asks customized screening questions to determine whether your patients qualify for non-emergency medical transportation coverage ##### Patient Payments Accelerate patient balance collections using convenient bill reminders and flexible payment options. - Automatically alerts your patients of the current bill amount and/or any prior balances due for payment - Provides customized payment options, including the ability to submit payment online - Allows your staff to view all payment coordination activity within our platform’s secure dashboard ##### Financial Assistance Reduce bad debt by identifying funding sources for uninsured patients prior to their next visit. - Provides your patients with a more comfortable method to disclose financial hardship in a timely and confidential manner - Increases awareness of financial assistance availability to your patients who may not realize they qualify for help - Automates collection of data required by funding sources using your financial assistance evaluation questionnaire ##### Reporting + Analytics Translate patient data into actionable insights with analytics tools designed for flexibility and greater control. - Centralized reporting across your entire organization, including flexibility to drill down to different levels of granular detail - Modern visual interface providing access to integrated operational and patient experience KPI dashboards at a swift glance - Customizable alerts and notifications to proactively monitor KPI thresholds by receiving a notification when an alert is triggered